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Elephant Uk 10

Updated on 12/04/2022

Elephant Uk

www.elephant.co.uk

(3 rated reviews) Is this your business?

What is your customer experience with Elephant Uk?

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Elephant Uk Overview

Elephant Uk has 1.6 star rating based on 3 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend Elephant Uk to a friend or colleague.
Rating Distribution
Recent recommendations regarding this business are as follows: "Avoid .go for another company".

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Media from reviews

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Anonymous

Guest-4189521 |

Inverinate, Scotland

Insurance verry goods

Dec 04, 2022

Elephant Uk - Insurance verry goods - Image 2

Is perfect companie elefant recomand m happy is ok și perfect,' ¿¿¥}{|\~~`mxbJdbdvjdhdhdhfb sieithfbdh736Nsb8Jsnd

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Kiela Yym

Portsmouth, Portsmouth

To know about a change in license

Oct 14, 2022

I got my plan... But i need to change my license... Actually i have only indian license... But in the insurance plan it was held as full uk license... So i need to change that into indian license.. I hope u will solve this problem immediately... Regards Nelson George 0740784****

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Samuel N Esv

Samuel N Esv |

Fairview, New Jersey

Proof of no claims from 2018

Jul 14, 2022

Hello. I am trying to track down my proof of no claims from when I left Elephant in August 2018. My name is Sam Noble and I was insured on a black BMW 320, registration LG59ZXZ. I now live in Germany and my new insurer wants proof from each of my past insurers. I no longer seem to have access to my Elephant.co.uk account to download these documents. Would you be able to send them to the above email address?

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Preferred solution: Proof of no claims documents for the four years I was with them

Anonymous

Guest-3666032

Dundee, Scotland

Refund....you wernt given permission to tske money

Jun 13, 2022

1.0

Had insurance from 2021../2022 never informed Elephant that we wanted to renew ...as found cheaper insurance for our car and Elephant had sent us no paper correspondence in 2021... Now ..after getting insurance with another company..Elephant decided to help themselves to almost £300... Without any consent...have tried to get in touch with there pathetic customer service and now waiting on a call back ...

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User's recommendation: Avoid ..go for another company

Anonymous

Guest-2996108

Fulham, England

Payments

Oct 22, 2021

Hi there I got into contact with elephant to reduce my payment which they sail will go down and I am still paying the same please contact me or this will force me to go elsewhere

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Lorna W Ozv

I am wishing to claim against elephant

Aug 25, 2021

1.0

Trying to claim against another driver with elephant insurance but can't get through to right department

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Loss:

$280

Preferred solution: Full refund

Thierno D Iff

I can't access my account

Sep 04, 2021

I have difficulty accessing the account I have restarted but I do not receive email. If possible you can provide me with a phone number to contact someone. Thank you

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Anonymous

Guest-720865

Yeovil, Somerset

Sent threatening letter

Oct 21, 2015

After our insurance had told us the claim was closed we received a letter 8 months later out of the blue demanding 1000 pounds. The section where they added up their costs and damage to their client etc. was incorrect (as in did not add up correctly), they did not address the letter to anyone in particular, they offered no discussion, just said if we did not pay within a month they would put their solicitors on the case. By the way we were not involved in this incident their client just assumed it was us because someone saw a car of the same colour on the day their car was driven into. Harassment pure and simple.

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Anonymous

Guest-548168

Tottenham, England

Don't make a mistake on your car insurance start date

Oct 19, 2014

4.0

I took out motor insurance with elephant and accidently hit the wrong button regarding the start date of the policy,I thought no problem,I will just ring them and amend it,I was told I would have to cancel the policy at a cost of £25 and start a new one.i was amazed at their pettiness so I said just cancel it and I will go elsewhere for a new policy,for this I was put on hold and totally ignored,they took my money immediately but I have to wait five days for a refund.elephant is a subsidiary of admiral who I have used before with no problem,elephant should rename themselves white elephant,which in England means something that is unreliable,doesn't work,and is not cost effective.avoid this company at any cost they are keen to take your money but adverse to helping you.i am just glad I got out before I had to deal with a claim with them,imagine the stress involved in that !!!

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Loss:

$25

Pros:

Good price

Cons:

Attitude of certain employees

Reason of review:

Can't amend start date of policy even whe policy hasn't even started

1 comment

Guest-888019

Oct 21, 2014

I was involes in an accident and the person that hit me had elephant insurance. They do not want to pay for the damage that was done to my car.

Helpful

Anonymous

Guest-520553

London, England

Elephant Insurance and Albany Assistance - Wait 48 Hours

Aug 11, 2014

My car was hit on the 23rd of July. I phoned Elephant on the 24th to report this as it was too late on the 23rd. I was told to wait 48 hours to be contacted by Albany Assistance. Right enough, they contacted me 48 hours later, to tell me the garage would come and see my car. 48 hours later I phoned them as I had no response, they passed me to the garage who advised I had to take my car to them! I didn't know if the vehicle was in driving condition. The car was taken to the garage (by me NOT them) and then I was told to wait another 48 hours for the results. I repeatedly phoned and asked for updates to be told each time to wait 48 hours. Two weeks later on the 7th August I was finally told my car would be written off and surprise, surprise I had to wait another 48 hours to find out the expense of this! So today (11th August) I phoned Albany for an update, who transferred me straight to Tech Reports. Tech Reports advised me they were waiting on Albany to respond. So I then phone Albany back who advised they had not copied Tech Reports to the email! I now have to wait another 48 hours, even though I have been waiting for over two weeks now. I have actually put in a complaint already and Elephant called me to apologize and said they would monitor this for me. Elephant have not been chasing Albany Assistance or Tech Reports. I am very unhappy and very annoyed with the Customer Service of Elephant and Albany Assistance. It is ridiculous that I have waited for two weeks to get this far, and now longer to get expenses. I will not be insuring with Elephant again, and in the unfortunate event that I was in an accident again, I will not be using Albany Assistance!

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1 comment

Guest-928625

Jan 09, 2015

OMG!! And to even think that I was in the process of utilizing this Elephant Company...

I'm so happy for your review, but really sorry about your experience with them. My Daddy did say, if it sounds to cheap to be true..

Then maybe its not with the effort!

Thanks Again..From Texas

Helpful

Insurance Expert Talks

Insurance Claims Tips: What Red Flags to Watch Out

Apr 23, 2021

How to file an insurance claim? Why do you need a public adjuster? Vince Perri, CEO of Commercial Claims Advocate, shares his best tips about insurance claims. Find out how to deal with complex residential insurance claims and commercial losses.

Read full article

Vince Perri

Vince Perri is a Expert Claims Adjuster and CEO of Commercial Claims Advocate. He has over 14 years of experience in handling large commercial losses and complex residential insurance claims.

Contact Information

Website:

www.elephant.co.uk

Mailing Address:

David Street

Cardiff, Cardiff CF10 2EH

United Kingdom

Phone:

+44 333 220 2086

Contact Elephant Uk Customer Service

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Elephant Uk

Elephant Uk Overview

Media from reviews

Insurance verry goods

To know about a change in license

Proof of no claims from 2018

Refund....you wernt given permission to tske money

Payments

I am wishing to claim against elephant

I can't access my account

Sent threatening letter

Don't make a mistake on your car insurance start date

Elephant Insurance and Albany Assistance - Wait 48 Hours

Insurance Expert Talks

Insurance Claims Tips: What Red Flags to Watch Out

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